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We're here to help

Support for growers, not ticket queues

Most issues clear up with a quick reset or a look at the guide below. For anything else, the team is a message away.

Answer two questions, get the fix

A tiny decision tree that points you at the right answer below.

Try these first

Grouped by topic. Filter, expand an answer, or hover the edge tab to jump.

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Scanning & accuracy

Photo quality and detection confidence.

The app won't detect a disease on a clear photo+

Make sure the leaf fills most of the frame and is photographed against a plain background in good light. Very blurry or heavily shadowed photos reduce detection accuracy. Try a second angle if confidence looks low.

How do I take a scannable leaf photo?+

Lay the leaf flat, fill 70%+ of the frame, use soft daylight without flash glare, and keep the camera steady. A plain contrasting background helps the model isolate the leaf.

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App & performance

Freezes, resets and offline behaviour.

The app feels stuck or is behaving oddly+

Use the built-in App Reset from the settings menu to clear local app state. This resolves the majority of one-off issues without affecting your installed APK.

Does CropGuard work without internet?+

Yes — 100%. The entire detection pipeline runs on-device, so dead zones, greenhouses and remote fields never block a diagnosis. Nothing is uploaded.

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Crops & coverage

Supported plants and new requests.

My crop isn't in the selector+

CropGuard currently supports Wheat, Rice, Tomato, Jowar (Sorghum), Apple, Cherry, and Corn. More crops are added over time — let us know which one you need via feedback.

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Sharing & reports

Sending results to experts and teams.

Sharing a report over WhatsApp isn't working+

Confirm WhatsApp is installed and up to date on your device. The share action hands off to your installed messaging apps directly, so it depends on them being available. SMS works as a fallback.

Where is my scan history stored?+

Locally on your device only, organized by crop and date. There is no cloud sync and no account — your field data never leaves your phone.

Talk to the team

Reach Aurora Software Labs

For anything the guide and FAQ above don't cover, contact us directly and we'll get back to you.

Have a suggestion instead?

Feature ideas and feedback go a long way — tell us what you'd like to see next.

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